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FAQs

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 FREQUENTLY ASKED QUESTIONS

 

I HAVE A PROPERTY TO SELL WITH SALES DIVISION. HOW DO I GET STARTED?

 

If you have a property to sell, the first step is to complete our online 'Appraisal Enquiry Form' which can be directly sent to us. We will then give the property an initial market appraisal based on the information you have provided to us. Following on from this, if you wish to proceed, you then complete a 'Property & Vendor Details Form' and a 'Sales Agreement', both of which are available for download on the Home website.

 

IS SALES DIVISION ONLY FOR PREVIOUSLY RENTED PROPERTIES WITH WHICH WE ALREADY HAVE AN AFFILIATION OR CAN ANY PROPERTY BE LISTED FOR SALE?

 

Sales Division is for any property, regardless of its history and whether it has been previously let through yourselves. An agency does not have to already have an affiliation with a property to be able to refer it to us through Sales Division.

WHAT TIE-IN PERIOD IS THERE FOR LETTING AGENTS?

There is no tie in period for letting agents, we aim to make this concept as simple as possible.

IS THERE A MINIMUM NUMBER OF CASES THAT MUST BE SUBMITTED IN A GIVEN TIME?

No, we are happy for our service to be used as often or as little as you wish. We see our business complementing your business.

ARE THERE ANY JOINING OR MONTHLY FEES?

No, letting agents will not be charged any fees.

WHEN IS THE COMMISSION PAID?

The fee will be transferred to the letting agent's account by BACS transfer on the day we receive payment from the solicitor.

WILL LETTING AGENTS BE REFERRED TO IN TELEPHONE CALLS WITH CLIENTS?

Our call centre staff will always strive to mention the letting agent that has referred the client to us. We want to build a strong business relationship across all parties.

IS THE AGREEMENT WITH THE CLIENT ON A “NO SALE, NO FEE BASIS”

Yes, if the client decides to withdraw the property with us, at any time for any reason, no charges will be incurred.

IS THERE SOMEONE AT HOME ESTATE AGENTS THAT LETTING AGENTS CAN TALK TO FOR HELP AND ADVICE?

Yes, there is always a human voice at the end of the phone to answer any questions that brokers may have. There isn’t an automated system that you have to muddle through to talk to us.

ARE THERE ANY HIDDEN CHARGES?

No - none, whatsoever!

Approximately 95% of potential buyers start looking for property via the internet. 90% look at more than one property portal to find a home. That’s why we advertise properties on all the major portals including Rightmove, Findaproperty, Primelocation, Globrix, Zoopla and many more. These websites generate around 180 million buyer searches per month.

HOW ARE HOME ESTATE AGENTS ABLE TO CHARGE SUCH LOW FEES, COMPARED TO TRADITIONAL ESTATE AGENTS?

As we operate from one central office rather than high street shops, we don’t have expensive overheads. We also use the latest software to reduce the administrative duties required. This means we can handle vast volumes in comparison to conventional agents. Our costs are therefore much lower.

HOW QUICKLY CAN A PROPERTY BE PUT ON THE MARKET?

Once the property details, photographs and EPC are received, along with a confirmation email stating you are ready to begin marketing, the property will be live on our system within 48 hours - we generally beat this timeframe and are within 24 hours, but we always ask for the 48 hours to cover busy periods.

WHAT PROFESSIONAL BODIES ARE YOU MEMBERS OF?

We are members of the Property Ombudsman.

HOW LONG HAVE YOU BEEN TRADING FOR?

 

The Company was incorporated in 2003 and has been trading since 2004. The Business is owned and run by the directors at TFC. TFC was a private partnership, trading since 1991. The business incorporated as TFC (UK) Ltd. in 2013.

 

WHAT ARE THE NEXT STEPS IN SELLING A PROPERTY THROUGH SALES DIVISION?

 

Initially, you should complete an 'Appraisal Enquiry Form' which can be found on the Home website. This can be filled in and submitted electronically and this allows us to complete a market appraisal. After this, you will then provide us with details about the property particulars and vendors on the 'Vendor & Property Details Form', also found on our website. Finally, you will complete a 'Confirmation of Terms & Marketing Form' which provides us with all the required information to proceed, and lays out in clear terms the exact particulars of our arrangement.

WHAT HAPPENS IF A CUSTOMER OF OURS WANT TO LET OUR THEIR PROPERTY, PREVIOUSLY SOLD THROUGH SALES DIVISION?



If a property is sold through Sales Division and the owner then decides to let it, we at Sales Division will NOT accept them ourselves. Sales Division is only here for sales, not rentals, and in any such situation, it is entirely down to you, the letting agent, to handle their property.

 

AS A LETTING AGENT, DO WE NEED TO BE REGISTERED WITH ANY REGULATORY BODIES?

 

With Sales Division, you must be registered with a redress scheme, be that the Property Ombusdman or other. Under the Enterprise and Regulatory Reform Bill, it will soon be a legal requirement for all lettings agents to be registered with such a scheme.